Refund policy

 

Damages in transit 
  We take great care and package our items carefully.  But please email Western Galleries within 5 days of receipt and notify us if your order was damaged during transit.   
  Customer satisfaction is our top priority, and we will do our best.  


Non-returnable items
• Unfortunately, we cannot accept returns on commissions, custom items, or gift cards.  
• Any individual listing that states:  non-refundable, as-is, or returns not accepted.
• Original shipping/crating charges are not refundable when items are returned.
• Customer is responsible for return shipping fees.
• Any return requests received after the 5 day policy may not be accepted.

Return/Refund
Contact us within 5 days of receipt.  
We have a 5-day return policy, which means you have 5 days after receiving item to request a return.

To start your return/refund request, send us an email: info@westerngalleries.com.
Be sure to include your name, order #, and reason of return. 
Western Galleries will notify you once an item is approved for return/refund. 
Not all items may be available for refund... see non-returnable items.  

Customer is responsible for all return shipping costs, insurance, tracking, etc, and item must be returned in the same original condition as received.  

  We will notify the customer once we’ve received the returned item(s), and let you know if the refund is approved.  
If approved, you’ll be refunded on your original payment method through Western Galleries.  Please keep in mind that it normally takes several business days for your bank or credit card company to process and post the refund.

Any items sent back to us without first requesting a return/refund will not be accepted.

Please contact Western Galleries with any return questions.